Refund Policy
Effective Date: June 2, 2025
Last Updated: June 2, 2025
Overview
KalaThakur.com is committed to providing meaningful religious Items, services and spiritual experiences. This Refund Policy outlines our approach to refunds and cancellations for our services.
Free Services:
Free Registration:
- Registration for Tulsi leaves Mala mass offering is completely free
- No payment is required, therefore no refunds are applicable
- Cancellation of free registration can be done at any time without penalty
Complimentary Spiritual Services:
- All spiritual guidance, content, and basic religious information is provided free of charge
- No refunds are necessary for free services
Special Food Distribution Services on Rath Yatra & Bahuda Yatra:
Providing food to devotees, often called Earning Virtue “Purnya Arjan”, if you have paid for this service and for any reason you wish to get a refund, the refund process will be as per the terms and conditions given below.
- Refund requests must be made at least 96 hours before the scheduled ceremony
- Refunds may be subject to administrative fees for processing costs
- Emergency cancellations will be considered on a case-by-case basis
- Full refund available within 24 hours of registration
- 50% refund available up to 96 hours before the event
- No refunds within 96 housr of the ceremony date
- Medical emergencies and exceptional circumstances will be reviewed individually
Non-Refundable Items
The following are non-refundable under all circumstances:
- Completed Ceremonies or Services already conducted.
- Third-party services arranged through our platform.
Refund Request Process:
How to Request a Refund:
- Contact us via email or phone (contact information below)
- Provide your registration details and reason for refund request
- Submit request within the applicable time frame
- Allow 7-10 business days for processing
Required Information:
- Full name and registration details
- Date of service or registration
- Reason for refund request
- Preferred refund method
- Supporting documentation (if applicable)
Processing Timeline:
- Free Services: Immediate cancellation available
- Paid Services: 7-10 business days for refund processing
- Complex Cases: Up to 15 business days for review and processing
- Bank Transfer Refunds: Additional 3-5 business days for bank processing
Refund Methods:
Refunds will be processed using the same payment method used for the original transaction:
- Credit/Debit card refunds: 7-10 business days
- Bank transfer refunds: 5-7 business days
- Digital wallet refunds: 3-5 business days
- Cash refunds: Available only at our physical location in Puri
Our Response:
- Clear communication about changes and options
Contact Information for Refunds:
Refund Requests:
Email: [Insert Refund Email]
Phone: [Insert Contact Phone]
WhatsApp: [Insert WhatsApp Number]
Office Address:
Kalathakur.Com
DDN021, SARBODAYA NAGAR, PURI JAGANNATH DHAM,
ODISHA, INDIA 752002,
Email: purikalathakur@gmail.com
Business Hours:
Monday – Saturday: 10:00 AM – 06:00 PM IST
Dispute Resolution:
If you disagree with our decision:
- Request a review from our senior coordinators
- Provide additional documentation if available
- Consider alternative resolution options
- Final disputes may be resolved through mediation
Policy Updates:
This Refund Policy may be updated to reflect:
- Changes in service offerings
- Legal requirements
- Client feedback and improvement
Legal Disclaimer:
This refund policy is governed by Indian consumer protection laws and traditional Hindu dharmic principles. We strive to balance customer satisfaction with the sacred nature of our religious services.
Important Note: Since most of our services are provided free of charge as seva (selfless service) to devotees, refund situations are rare. Our primary commitment is to facilitate authentic spiritual experiences and connection with Shri Shri Shri Jagannath Mahaprabhu.
Jai Jagannath! 🙏
For immediate assistance with refund requests, please contact us during business hours. We are committed to resolving all concerns with devotion and fairness.