Refund Policy

Refund Policy

Effective Date: June 2, 2025
Last Updated: June 2, 2025

Overview

KalaThakur.com is committed to providing meaningful religious Items, services and spiritual experiences. This Refund Policy outlines our approach to refunds and cancellations for our services.

Free Services:

Free Registration:

  • Registration for Tulsi leaves Mala mass offering is completely free
  • No payment is required, therefore no refunds are applicable
  • Cancellation of free registration can be done at any time without penalty

Complimentary Spiritual Services:

  • All spiritual guidance, content, and basic religious information is provided free of charge
  • No refunds are necessary for free services

Special Food Distribution Services on Rath Yatra & Bahuda Yatra:

Providing food to devotees, often called Earning Virtue “Purnya Arjan”, if you have paid for this service and for any reason you wish to get a refund, the refund process will be as per the terms and conditions given below.

  • Refund requests must be made at least 96 hours before the scheduled ceremony
  • Refunds may be subject to administrative fees for processing costs
  • Emergency cancellations will be considered on a case-by-case basis
  • Full refund available within 24 hours of registration
  • 50% refund available up to 96 hours before the event
  • No refunds within 96 housr of the ceremony date
  • Medical emergencies and exceptional circumstances will be reviewed individually

Non-Refundable Items

The following are non-refundable under all circumstances:

  • Completed Ceremonies or Services already conducted.
  • Third-party services arranged through our platform.

 

Refund Request Process:

How to Request a Refund:

  1. Contact us via email or phone (contact information below)
  2. Provide your registration details and reason for refund request
  3. Submit request within the applicable time frame
  4. Allow 7-10 business days for processing

Required Information:

  • Full name and registration details
  • Date of service or registration
  • Reason for refund request
  • Preferred refund method
  • Supporting documentation (if applicable)

Processing Timeline:

  • Free Services: Immediate cancellation available
  • Paid Services: 7-10 business days for refund processing
  • Complex Cases: Up to 15 business days for review and processing
  • Bank Transfer Refunds: Additional 3-5 business days for bank processing

Refund Methods:

Refunds will be processed using the same payment method used for the original transaction:

  • Credit/Debit card refunds: 7-10 business days
  • Bank transfer refunds: 5-7 business days
  • Digital wallet refunds: 3-5 business days
  • Cash refunds: Available only at our physical location in Puri

Our Response:

  • Clear communication about changes and options

Contact Information for Refunds:

Refund Requests:
Email: [Insert Refund Email]
Phone: [Insert Contact Phone]
WhatsApp: [Insert WhatsApp Number]

Office Address:

Kalathakur.Com

DDN021, SARBODAYA NAGAR, PURI JAGANNATH DHAM,

ODISHA, INDIA 752002,

Email: purikalathakur@gmail.com

 

Business Hours:
Monday – Saturday: 10:00 AM – 06:00 PM IST

Dispute Resolution:

If you disagree with our decision:

  1. Request a review from our senior coordinators
  2. Provide additional documentation if available
  3. Consider alternative resolution options
  4. Final disputes may be resolved through mediation

Policy Updates:

This Refund Policy may be updated to reflect:

  • Changes in service offerings
  • Legal requirements
  • Client feedback and improvement

Legal Disclaimer:

This refund policy is governed by Indian consumer protection laws and traditional Hindu dharmic principles. We strive to balance customer satisfaction with the sacred nature of our religious services.

 


Important Note: Since most of our services are provided free of charge as seva (selfless service) to devotees, refund situations are rare. Our primary commitment is to facilitate authentic spiritual experiences and connection with Shri Shri Shri Jagannath Mahaprabhu.

Jai Jagannath! 🙏

For immediate assistance with refund requests, please contact us during business hours. We are committed to resolving all concerns with devotion and fairness.

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